All articles


How long will my order take to process?

After you place your order, give us 1-2 business days to get it processed and on its way to you. We'll send over a tracking link as soon as it ships, so you can follow your order right to your doorstep. If you choose the untracked shipping option, pl

Where do you ship?

We offer global shipping right from our main warehouse in Belgium. For standard shipping, we partner with Deutsche Post, and once your package arrives in its destination country, it's handed over to the local postal service. If you're looking for fas

How can I track my order?

After you place your order, you'll get a confirmation email with a tracking number within one working day. Just click on the tracking number, and you'll be taken straight to the tracking page.

Do you offer express shipping?

Yes, we’ve got you covered with express shipping through DHL Express, DPD, or PostNL. Just select this option when you check out to see the cost and estimated delivery times.

When will I receive my order

At checkout, once you select your destination country and shipping option, you'll see the estimated transit time for your order. Please keep in mind that these are just estimates. We always aim to deliver on time, but actual delivery times can vary.

Will I have to pay import fees?

When you order Loop earplugs from outside the EU, we don't collect VAT, GST, duties, or taxes on your purchase. If your order exceeds your country's tax/duty threshold, you'll need to cover any import fees.

What should I do if I haven’t received a confirmation email?

If your order went through successfully, you should have received a confirmation email by now. Can't find it in your inbox or spam folder? Just reach out to us here, and we'll do our best to help you.

My order arrived with something missing. What happens now?

We take great care with every order, but sometimes things don't go as planned. If your order has an issue or something is missing, please reach out with your order number. We’ll do our best to sort it out as quickly as possible.