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Tips and Tricks Before Returning

Before returning, please watch our how-to video—you might be able to solve your issue yourself with the tips for using and fitting your Loop earplugs correctly!. Comfort Concerns. Tip: Choose the right size ear tips and ensure correct insertion for o

How do I return my Loop earplugs?

Not happy with your purchase? No worries. To return your Loop products, simply visit our return portal. Just enter your order number and email address to kick off the return process. Follow the step-by-step instructions, and you'll be all set in no t

What is the return policy for Loop earplugs?

Enjoy a worry-free experience with our 100-day return policy, starting from the day your order arrives.

Can I exchange my Loop earplugs for a different model or color?

Absolutely. If your purchase isn't everything you hoped for and more, you can swap it out for a different model or color within our 100-day return window. Just pick the exchange option during the return process in the return portal.

How long does it take to process a return?

Once we get your returned item, it usually takes about 5-7 business days to process and issue your refund. You'll get an email confirmation once everything's all set.

Will I be charged for return shipping?

You can send your items back to us at no cost. However, if you paid for shipping, and ordered from outside the UK or EU, that shipping cost won't be refunded. If you got free shipping, $4.95 (USD) or €4.95 will be deducted from your refund as a proce

How do I track the status of my return?

You can track your return status through our return portal. Once you initiate the return, you'll get a tracking number to keep an eye on your shipment's journey.

Can I return items purchased from a retail store or a third-party website?

Items bought from retail stores or third-party websites need to be returned to where you originally got them. If you purchased directly from our official website, you can easily return them through our return portal.

How do I return a gift?

Unwanted gift? Although we'd love for you to give us a try, we get it – stylish earplugs aren't for everyone. If that's the case, just head over to our return portal and select the gift return option.

Can I return an item after the 100-day return window?

Returns outside the 100-day window? Usually, that's a no-go. But if you've got a special situation or extenuating circumstances, just reach out to our customer support team. We'll see what we can do to help.

What items are non-returnable?

Customized or personalized items are unfortunately non-returnable.

How will I receive my refund?

Refunds will go back to the original form of payment used when you made your purchase. We'll send you an email notification once your refund has been processed.

I lost my return shipping label. What should I do?

If you misplaced your return shipping label, simply log into our return portal, and you'll find all your return request details ready for reprinting.

What if I want to change or cancel my order?

Not happy with your purchase? No worries – we've got you covered with our 100-day return policy on all orders. Send back any items within 100 days, even if you've used them, and we'll give you a full refund. Simply drop us an email at hello@loopearpl

Can I cancel my return request?

Need to cancel your return request? No worries. Just reach out to our customer support team before the item ships back to us.